Whether you’re relocating to Cambridgeshire, settling into West Suffolk, or starting a new chapter in West Norfolk, we’re here to help you feel right at home. We believe renting a home should feel reassuring, not stressful. That’s why we offer clear guidance, prompt communication, and a friendly, knowledgeable team to support you throughout your tenancy journey. We’re proud to manage homes that are well cared for and landlords who are proactive and responsible. If anything needs attention during your tenancy, rest assured that our experienced in-house team will act swiftly. Many of our clients use our trusted, professional contractors who meet our high standards for reliability, quality and care. While our service is provided on behalf of your landlord, your comfort, safety and experience still matter deeply to us. We’re here to make sure your home is not just a property, but a place you can truly settle into.
With our Tenant App, you can manage your tenancy whenever and wherever it suits you. You’ll have instant access to everything you need, viewing your key tenancy details, like rent amount, next payment due date and contract details.
If something goes wrong in your home, there’s no need to wait until office hours. The app allows you to report maintenance issues at any time of day, with the option to upload descriptions, photos or videos, helping us resolve things more efficiently.
For added convenience, the app includes AI-powered support. Simply describe the problem, whether it’s a blocked sink, damp, or lighting issue, and receive helpful, step-by-step advice instantly. It’s available in multiple languages and accessible around the clock, empowering you to resolve simple issues independently when appropriate.
Once your tenancy is confirmed we will send you everything you need. Best of all, the app is completely free to use and can be downloaded here
At Platinum, every tenant is matched with a dedicated Portfolio Manager. They are here to guide you through your tenancy, answer any questions you have, arrange access, and coordinate maintenance with care and efficiency. It means you won’t be passed from person to person or left waiting for updates just consistent, personal support from someone who understands your property and gets to know you and understand your needs.
From move-in to move-out, our photographic records help ensure a fair and transparent tenancy for everyone.
At the start of your tenancy, you’ll receive a detailed inventory report, complete with time-stamped photographs and notes documenting the condition of your new home. It’s important to review this carefully. This report forms the benchmark for your tenancy and helps protect both you and the landlord setting out a clear standard of the property at move-in.
During your tenancy, we’ll carry out routine property visits as part of our ongoing management. These play an essential role in ensuring your home remains compliant with health and safety standards. They also allow us to identify any maintenance needs early and offer helpful, proactive feedback to support you in maintaining a successful tenancy.
At the end of your tenancy, we carry out a final inspection using the same detailed approach. This ensures that the condition of the property can be assessed fairly and consistently when it comes to considering any potential deductions from the deposit at the end of the tenancy.
It’s all part of our commitment to transparency, professionalism and ongoing support.
At Platinum, we understand that moving out can feel daunting, which is why we use best-in-class technology to support you every step of the way.
Our end-of-tenancy platform will guide you through each stage of the process with clear, timely updates, making everything more transparent, structured and manageable. From professional cleaning expectations and meter readings to final inspections and forwarding addresses, we provide all the information you need in one accessible place, helping you stay on top of what’s required and avoid unnecessary delays or misunderstandings.
The Depositary helps keep everyone on the same page. It allows everyone to track the end of tenancy progress, and communicate clearly and consistently, reducing disputes and ensuring every step is documented. For tenants, that means less back-and-forth, clear expectation and guidance, and more confidence as you bring your tenancy to a close.
By working with this streamlined, well-informed system, we’re able to process your tenancy wrap-up more efficiently providing you all the information required to successfully return the property to the right standard and allowing us the ability to return your deposit as quickly as possible.
Our goal is always to make the end of your tenancy feel just as supported as the start.
